Terms And Conditions

Gardeners Deptford Service Terms and Conditions

These Terms and Conditions set out the basis on which Gardeners Deptford provides gardening and related outdoor services to residential and commercial customers. By making a booking, accepting a quotation, or allowing our gardeners access to your premises, you agree to be bound by these Terms and Conditions.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below.

Customer means the individual, business or organisation requesting and accepting services from Gardeners Deptford.

Services means gardening, grounds maintenance, lawn care, soft landscaping, hedge cutting, pruning, planting, garden tidy-ups, and any other related services agreed between Gardeners Deptford and the Customer.

Premises means the garden, land or property at which the Services are to be provided.

Contract means the agreement between Gardeners Deptford and the Customer for the provision of Services, incorporating these Terms and Conditions and any written quotation or service confirmation.

2. Scope of Services

Gardeners Deptford provides gardening and outdoor maintenance services tailored to the needs of each Customer. The specific scope of work, including frequency, estimated duration, and any special requirements, will be agreed in advance and may be confirmed in writing, such as in a quotation or service summary.

Any additional tasks requested on the day of service that fall outside the agreed scope will be carried out at the discretion of Gardeners Deptford and may be charged at an additional rate. Where possible, revised costs will be discussed with the Customer before such additional work is undertaken.

Gardeners Deptford reserves the right to decline any work that is unsafe, unlawful, beyond our practical capabilities, or inconsistent with good horticultural practice.

3. Booking Process

Bookings for Services can be made by contacting Gardeners Deptford and providing details of the Premises, the required work and preferred dates and times. Bookings are subject to availability and are not confirmed until accepted by Gardeners Deptford.

Where a visit is required to assess the garden or outdoor space, Gardeners Deptford may provide a free or paid site visit at its discretion. Following assessment, a quotation or estimate will be issued describing the proposed Services and pricing.

The Customer accepts the quotation and these Terms and Conditions by confirming the booking or allowing the work to proceed. For regular maintenance schedules, the initial confirmation will apply to all subsequent visits unless otherwise agreed.

Gardeners Deptford may request a deposit or prepayment to secure a booking, particularly for larger projects, one-off clearances, or work requiring materials to be ordered in advance.

4. Access to Premises

The Customer must ensure that Gardeners Deptford has safe and timely access to the Premises at the agreed date and time. This includes arranging entry through gates, communal areas or security systems where relevant.

If access is not available, or is significantly delayed, when our gardeners arrive, we may charge a call-out fee or a proportion of the service fee to cover travel time and any lost working time. Any such charges will be reasonable and reflect the time and costs incurred.

The Customer is responsible for ensuring that pets and children are kept safely away from the working area during the provision of Services, and that any hazards such as loose paving, exposed wiring, or unstable structures are brought to our attention in advance.

5. Customer Responsibilities

The Customer agrees to provide accurate information about the Premises, including size, current condition, and any known risks, such as underground utilities, ponds, or wildlife habitats that might affect the work.

The Customer must inform Gardeners Deptford in advance of any plants, trees or structures that must not be disturbed or removed. Gardeners Deptford cannot be held responsible for accidental damage to items that were not reasonably identifiable or that the Customer did not identify as sensitive or valuable.

Where Services involve lawn treatments, pesticides, or other garden chemicals, the Customer must follow any advice or instructions provided, such as keeping pets off treated areas for the recommended period.

6. Pricing, Estimates and Quotations

Gardeners Deptford may provide either fixed price quotations or estimates based on hourly or daily rates, depending on the nature and complexity of the work.

Quotations are valid for a limited period, which will be stated when the quotation is issued or, if unstated, for 30 days. After this period, Gardeners Deptford may revise the quotation to reflect changes in costs or conditions.

Where an estimate is given, it is an indication of the likely cost based on the information available at the time. Actual charges may vary if the work takes longer than anticipated or if additional Services are required. Any significant variation will be discussed with the Customer where reasonably possible.

Unless otherwise stated, prices do not include the cost of specialist equipment hire, plant or material supply, or disposal of large volumes of green waste. These items will be quoted separately where applicable.

7. Payments

Payment terms will be confirmed at the time of booking or in the quotation. Gardeners Deptford may require payment on completion of the work, in advance, or within a specified number of days following the invoice date.

Accepted methods of payment will be communicated to the Customer and may include electronic bank transfer or card payment. Cash payments may be accepted at our discretion.

Where payment is not received by the due date, Gardeners Deptford reserves the right to suspend further Services until all outstanding amounts are paid. We may also charge interest on overdue amounts at a reasonable rate to cover our costs of late payment recovery.

All fees are payable in the currency stated on the quotation or invoice. The Customer is responsible for any bank charges or fees incurred in making payment.

8. Cancellations and Rescheduling

The Customer may cancel or request to reschedule a booking by giving reasonable notice. Unless otherwise agreed, at least 24 hours notice is required for standard visits and at least 72 hours notice is required for larger projects or full-day bookings.

If insufficient notice is given, Gardeners Deptford may charge a cancellation fee to cover lost work time and any costs already incurred, such as purchased materials or arranged waste disposal.

Gardeners Deptford reserves the right to cancel or reschedule a booking due to adverse weather conditions, staff illness, safety concerns, or other circumstances beyond our control. In such cases, we will offer the next available suitable appointment. We will not be liable for any loss arising from such changes, but any prepayments for unperformed work will be applied to the rescheduled visit or refunded where rescheduling is not possible.

9. Weather and Seasonal Conditions

Gardening work is dependent on weather and seasonal conditions. Certain tasks, such as lawn treatments, planting, or tree pruning, may only be carried out at appropriate times of year or under suitable conditions.

Gardeners Deptford will use professional judgment to determine when work can safely and effectively be carried out. We may postpone or adjust the scope of work if conditions are unsuitable, explaining any necessary changes to the Customer.

10. Waste Handling and Disposal

Garden waste generated during the Services, such as grass cuttings, branches, and prunings, will be handled in accordance with applicable waste regulations.

By default, Gardeners Deptford will stack or bag green waste neatly within the Premises for the Customer to dispose of using their own garden waste collection or composting arrangements, unless waste removal has been explicitly included in the quotation.

Where waste removal is requested or included, additional charges may apply to cover collection, transport, and disposal fees in line with local regulations. Only garden waste arising from our work will be removed, unless otherwise agreed.

Gardeners Deptford does not remove hazardous waste, soil contaminated with chemicals, or general household rubbish. If such materials are encountered, we may suspend work until the Customer has arranged appropriate removal by a licensed provider.

11. Materials, Plants and Products

Where Gardeners Deptford supplies plants, turf, soil, mulches, aggregates or other materials, we will take reasonable care to ensure they are of acceptable quality and suitable for the agreed purpose.

Living plants and turf are natural products and their long-term performance depends on correct planting conditions and ongoing care, including watering, feeding, and protection from pests and diseases. Gardeners Deptford cannot guarantee the long-term survival of plants or turf once the work is complete, as this is largely outside our control.

Any defects in supplied materials must be reported to Gardeners Deptford as soon as reasonably possible so that we can investigate and, where appropriate, arrange a remedy.

12. Health and Safety

Gardeners Deptford operates in accordance with relevant health and safety requirements. Our gardeners are instructed to work safely, use appropriate tools and protective equipment, and minimise risks to people and property.

The Customer must cooperate with all reasonable health and safety requests, such as keeping access routes clear, preventing unauthorised persons from entering the working area, and informing us of any risks present at the Premises.

13. Liability and Insurance

Gardeners Deptford will exercise reasonable care and skill in providing the Services. If we fail to do so, we will, at our option, either re-perform the affected Services or offer an appropriate price reduction, provided you notify us of the issue within a reasonable time.

Our liability to the Customer for any loss or damage arising out of or in connection with the Services is limited to the total price paid or payable for the specific visit or project to which the claim relates, except where such limitation is not permitted by law.

Gardeners Deptford is not liable for any indirect or consequential loss, such as loss of enjoyment, loss of business, or loss of profit, nor for any damage caused by events beyond our reasonable control, including severe weather, pests, diseases, or pre-existing structural defects.

Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under applicable law.

14. Complaints and Service Issues

If the Customer is dissatisfied with any aspect of the Services, they should notify Gardeners Deptford as soon as possible, providing details of the issue and, where relevant, photographs of the area concerned.

We will investigate the complaint and, where appropriate, arrange a revisit to inspect the work and agree a fair resolution. Any request for a revisit relating to the quality of the work must normally be made within a reasonable period of the service date, taking into account the nature of the work performed.

15. Changes to Bookings and Services

The Customer may request changes to the scope or frequency of regular maintenance visits. Gardeners Deptford will accommodate such requests where feasible and may adjust the pricing accordingly.

Gardeners Deptford may update the list of Services offered, alter pricing structures, or amend these Terms and Conditions from time to time. Any changes will not affect existing confirmed bookings already accepted by us, unless the change is required by law or regulatory guidance.

16. Privacy and Data Handling

Gardeners Deptford will collect and use Customer information such as name, address and service details for the purpose of managing bookings, delivering Services and handling payments.

Customer information will be stored securely and will not be sold or disclosed to third parties except where required for service delivery, legal compliance, or with the Customer's consent.

17. Termination of Regular Services

For ongoing maintenance arrangements, either party may terminate the Contract by giving reasonable written or verbal notice, typically at least 14 days, unless a different notice period has been agreed.

Gardeners Deptford may terminate the Contract immediately where the Customer fails to pay undisputed invoices, behaves abusively towards staff, or seriously breaches these Terms and Conditions.

18. Force Majeure

Gardeners Deptford will not be liable for any delay or failure to perform the Services due to circumstances beyond our reasonable control, including extreme weather, accidents, transport disruptions, or changes in law or regulations.

Where a force majeure event occurs, we will inform the Customer as soon as reasonably possible and take steps to reschedule the Services once conditions allow.

19. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services provided, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or related to these Terms and Conditions or the provision of Services by Gardeners Deptford.

20. General Provisions

If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court or competent authority, the remaining provisions shall continue in full force and effect.

No failure or delay by Gardeners Deptford in exercising any right or remedy shall constitute a waiver of that right or remedy.

The Contract is between Gardeners Deptford and the Customer. No other person shall have any rights to enforce its terms.

These Terms and Conditions represent the entire agreement between the parties in relation to the provision of the Services and supersede any prior discussions, correspondence or understandings regarding the subject matter.